100% SATISFACTION GUARANTEE - Return & Refund Policy

We are committed to our customer service and stand behind the quality of our products. If you are not entirely satisfied with your purchase for any reason then we will happily arrange an exchange.

If an item is damaged in the secure Courier Post service TORY & KO. will replace the item within 10 working days of notification and return of the damaged item. All courier costs will be covered by TORY & KO.

As a member of the Jewellers and Watchmakers of NZ Inc. TORY & KO. promise to remedy promptly and equitably any genuine cause for dissatisfaction, honoring to the fullest, all guarantees or undertakings given as to quality or service. This is reflective of the Consumer Guarantees Act, NZ.

Please contact us on +64 (4) 472 2052 or e-mail us on jewellery@toryandko.com to arrange an exchange or discuss your issue with us. Any item returned must be in the original packaging and be in reasonable condition. We are here to make you a happy TORY & KO. customer!