Contact us at email@example.com if you have any queries or requests that are not covered in the information below. We are happy to help!
100% Satisfaction Guarantee - Return & Refund Policy
We are committed to our customer service and stand behind the quality of our products. If you are not entirely satisfied with your purchase for any reason then we will happily arrange an exchange.
If you change your mind about your bespoke designed jewellery piece we are very happy to re-work the design so that you get exactly what you want. Please note that if we have to keep changing the design, costs may be incurred.
If an item is damaged in the secure Courier Post service TORY &
KO. will replace the item within 10 working days of notification and return of the damaged item. All courier costs will be covered by TORY &
As a member of the Jewellers and Watchmakers of NZ Inc. TORY &
KO. promise to remedy promptly and equitably any genuine cause for dissatisfaction, honoring to the fullest, all guarantees or undertakings given as to quality or service. This is reflective of the Consumer Guarantees Act, NZ.
Please contact us on +64 (4) 472 2052 or e-mail us on firstname.lastname@example.org
to arrange an exchange or discuss your issue with us. Any item returned must be in the original packaging and be in reasonable condition. We are here to make you a happy TORY &
TORY & KO. are members of the Jewellers and Watchmakers of NZ Inc. Read more
Read about TORY &
KO's delivery policy and how to track and trace your delivery within N.Z. Click here